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FAQs about Delivery and Shipping

Delivery takes place after the date of issue and receipt of payment in our account. If several coins issued on different dates are ordered at the same time, the entire order is not shipped until the date of issue of the last coin.

Our coins are highly sought after, and demand can often exceed the limited number of coins. Thus to ensure that as many customers as possible get a chance, we can only offer a limited quantity per person and household. 

Once your shipment is consigned to the shipping company, you receive an e-mail containing a link with the tracking number to track your shipment. This information is also shown in the "Order Overview" in your user account. The delivery person leaves a notice if no one is available.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

All Austrian Mint deliveries in Austria are insured by the Austrian Post AG. You can track and trace your package at all times using our online tracking service. Parcels of a value up to € 510 are sent as domestic parcels, from € 510 to € 1,500 as post express parcels and from € 1,500 to a maximum of € 15,000 as sealed insured parcels. A shipment with a value of goods >3.000€ due to security reasons is ready for collection at your nearest post office.

All items are only insured against loss, theft or damage for their stated value. The market value of the item can be up to €15,000. Investment coins and gold bars can therefore also be sent to you by post quickly, conveniently and without risk. 

Shipping costs Austria:

Order value in Euro

Austria

Up to € 100

€ 9,00 excl. VAT

From € 100 € to € 500

€ 15,00 excl. VAT

From € 500 to a maximum of € 15,000

€ 20,00 excl. VAT

 

The above values are for orientation. The exact cost will be shown before you complete your order. You are welcome to change your order at that time if necessary.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

All parcel shipments are sent exclusively as insured parcels to destinations in the country list. For each country, different maximum value limits for online orders and different parcel delivery times apply.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected. 

If your country does not appear in the country list, at present we are only able to supply you in person at the Münze Österreich shop at Am Heumarkt, 1030 Vienna. When placing your order online, please select “self-collection in shop, Am Heumarkt 1, 1030 Vienna” as the shipping method.

Shipping costs Germany:

Oder value in Euro

Germany

Up to € 85

€ 9.90  excl. VAT

From € 85 to € 500

€ 19.00 € excl. VAT

Form € 500 to a maximum of € 15.000

€ 25.00 € excl. VAT

 

 

EU countries and other European countries:

Order value in Euro

Shipping costscountry list

Up to € 500

€ 19.00 excl. VAT

From € 500 to € 1,000

€ 25.00 excl. VAT

From € 1,000 to a maximum of  € 15,000

€ 25.00 excl. VAT

 

 

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

International Shipping costs:

Order value in Euro

country list

Up to €  500 

€ 40.00 excl. VAT

From € 500 € to € 1,000 

€ 45.00 excl. VAT.

From € 1,000  to € 3,000 

€ 50.00 excl. VAT.

From € 3,000 to € 6,000 

€ 60.00 excl. VAT.

From €  6,000  to € 10,000 

€ 70.00 excl. VAT.

From € 10,000 to a maximum of € 15,000 

€ 80.00 excl. VAT.

 

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

UPS delivers only to the delivery address specified in the order/customer account, and against confirmation of receipt by signature on the UPS delivery scanner.

The governments of most countries have taken different containment measures. Current circumstances may cause delays in shipping. Please note at UPS, drivers may temporarily do the signing on behalf of the customer for packages that require a signature to avoid unnecessary contact. Please refer to https://www.ups.com/at/de/service-alerts.page?id=alert1 for information on shipping with UPS.

UPS will attempt to deliver your shipment up to three times, depending on the country. With each attempt, an information note is left, which subsequently also enables you to change the delivery to an alternative delivery address or an alternative delivery day via tracking on www.ups.com. If the shipment still cannot be delivered, it will be returned to the Austrian Mint.

If your shipment is obviously heavily damaged upon delivery and/or there is a suspicion of a possible shortage, please refuse acceptance with this reason and inform the Austrian Mint about the incident. Check your shipment for completeness immediately after acceptance by the shipping service provider.

Should a shortage become apparent, please contact the Austrian Mint immediately to initiate an investigation, and please keep the delivered goods including the packaging in their original condition. UPS will contact you as soon as possible for further verification.

You can specify a delivery address other than your billing address if you want to give the items ordered items to someone as a gift or you want to have the products delivered directly to your workplace, for example. To do so, click on the box next to "Alternative delivery address". A window opens in which you can enter the address. The alternative delivery address must not contain a PO box.

Please note that other tax regulations may require additional information in some countries (tax codes, etc.).

After completing your order, you receive an automatic confirmation of the order by e-mail. If you do not receive it, something went wrong; see "Ordering".

Furthermore, you receive the advance payment invoice with our bank details for payment within 24 hours of concluding the order or on the next working day.

Yes, all shipments from the Austrian Mint are sent insured. For detailed shipping information, please see Secure Shipping.

Once your shipment is consigned to the shipping company, you receive an e-mail confirming the shipment and containing a link with the information to track your shipment. This information is also shown in the "Order overview" of your online account.

Please note that we can ship the products no earlier than on the respective date of issue.

We endeavour to process your orders as swiftly as possible. Please note that we only dispatch shipments for which we have received the full payment. Due to partly unpredictable peaks in demand there may be delays. If your shipment does not arrive within two weeks after receiving confirmation of shipping, please contact us at verkauf@muenzeoesterreich.at .

We will review the circumstances and, if necessary, initiate an inquiry with the logistics partners. If the shipment is then delivered after all, please contact us without delay.

All shipments are fully insured against loss or damage. You cannot incur any damages arising from faulty delivery or loss. Should a part of the shipment be damaged (e.g. packaging bent, coin fallen out of blister pack), please contact us at verkauf@muenzeoesterreich.at and provide a brief description of the problem. In this case we request you return the damaged product including a copy of the invoice so that we can exchange it for a flawless one. Please be sure to adequately insure all returns to us. We will refund the shipping costs for a justified return.

Please keep all packaging until the investigation is completed. Check your shipment for completeness immediately after acceptance by the shipping service provider.

Please contact the Austrian Mint immediately to initiate a follow-up investigation and please keep the delivered goods including the packaging in its original condition. Please send us immediately a written information by e-mail to verkauf@muenzeoesterreich.at with a short statement of facts (customer number, order number, short description of the incident) and 2-3 meaningful photos.

For all customers regardless of the country of delivery is important:

1. if you should receive a shipment that is visibly damaged, or that has obviously been repackaged: Please open this shipment only in the presence of the logistics partner and make sure in his presence that the shipment contents are complete and intact.

2. Please note that we can only accept damage reports in writing, by e-mail with meaningful photos as an attachment.

Please note that we are only able to accept damage claims in writing, ideally by e-mail with photos and claim forms attached. Please DO NOT SEND ANY damage claims by regular mail, as the deadline cannot be met. Liability and a replacement on our part is excluded in this case.

We are unable to process telephone claims and are excluded from any liability in this case.

If you have any questions, please contact us without delay at verkauf@muenzeoesterreich.at. Should the need arise, any damage claims must also be sent to verkauf@muenzeoesterreich.at .

Please note that we are only able to reserve the investment products you ordered for two weeks. However, our collector coins can only be issued after the respective date of issue. Combined delivery is not possible due to the daily fluctuation in the exchange rate for gold.

Please contact verkauf@muenzeoesterreich.at with your customer number.

Please look through your spam folder. We would also like to point out that our logistics partner has 24 hours to activate the tracking link.

Please note that we are only able to arrange for shipment after the respective coin's date of issue. If several coins appearing on different dates are ordered at the same time, the entire order will not be shipped until the date of issue of the last coin to appear.

Delivery concept, © Africa Studio / shutterstock
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