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  1. Austrian Mint
  2. Service
  3. FAQs
  4. Delivery
  5. Secure Shipping

Secure Shipping

NEW, IMPROVED DELIVERY SERVICE

We are aware that you may have been dissatisfied with our delivery service during the Covid-19 crisis. We felt the same, but we have learnt from the experience and have now found new, improved delivery solutions.

Henceforth, all ordered products are either insured through the Austrian Post AG or UPS.

In the initial period, Münze Österreich AG will bear the increased cost of the improved service, but please be aware that we will have to increase our prices thereafter.

We offer you:

  • Fast and convenient delivery
  • 100% insurance¹
  • Online tracking and tracing
  • Neutral packaging
  • New logistic partners for international deliveries

The current list of supplier countries can be found here.

¹ Please ensure that you do not have a drop-off contract. Should the supplying company be allowed to leave the package on your doorstep, they will do so and the insurance will not cover any resulting loss.

parcel delivery

All Austrian Mint deliveries in Austria are insured by the Austrian Post AG and sent by registered mail. You can track and trace your package at all times using our online tracking service. Parcels of a value up to € 510 are sent as domestic parcels, from € 510 to € 1,500 as EMS parcels and from € 1,500 to a maximum of € 15,000 as sealed insured parcels.

All items are only insured against loss, theft or damage for their stated value. The market value of the item can be up to €15,000. Investment coins and gold bars can therefore also be sent to you by post quickly, conveniently and without risk. 

Shipping costs Austria:

Order value in Euro

Austria

Up to € 510

€ 5,00 excl. VAT

From € 511 € to 1,500

€ 7,00 excl. VAT

From € 1,500 to a maximum of € 15,000

€ 10,00 excl. VAT

The above values are for orientation. The exact cost will be shown before you complete your order. You are welcome to change your order at that time if necessary.

Registered mail and safety distance

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

Please check if you have an existing drop-off contract with your postal service. We strongly advise against this. If you do have such a contract, please choose an alternative delivery address for deliveries from the Austrian Mint, otherwise the deliverer is within his/her right to deposit registered deliveries at your selected drop-off location, including on your doorstep. In such an event, your package is no longer covered by insurance.

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract, because in such cases no signed confirmation of delivery is required. 

Fast shipping, neutral packaging

As a rule, orders are prepared for dispatch and handed over to the Austrian Post AG/UPS within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (for Austria 1-2 working days) is to be taken into account. You will then receive an e-mail with the shipping confirmation and tracking number. You will receive your parcel in neutral and discreet packaging, so that no conclusions can be drawn about the parcel’s contents.

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

Our new logistics partner for Germany is UPS, through whom we are now able to offer you an improved service. As a rule, ordered products will be prepared for shipment and handed over to the postal service within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (for Germany 1-2 working days) is to be taken into account.

Order value in Euro

Germany

Up to € 510

€ 7.00 excl. VAT

From € 511€ to 1,500€

€ 7.00 excl. VAT

From 1,500€ to a maximum of 15,000€

€ 9.00 excl. VAT

The above values are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at this time, if necessary.

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

All parcel shipments are sent exclusively as insured registered parcels to destinations in the country list. For each country, different maximum value limits for online orders and different parcel delivery times apply. As a rule, ordered products will be prepared for shipment and handed over to the postal service within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (see country list) is to be taken into account.

You will receive your parcel in neutral and discreet packaging, so that no conclusions can be drawn about the parcel’s contents.

Countries not included in this country list  cannot currently be delivered to.

If your country does not appear in the country list, at present we are only able to supply you in person at the Münze Österreich shop at Am Heumarkt, 1030 Vienna. When placing your order online, please select “self-collection in shop, am Heumarkt 1, 1030 Vienna” as the shipping method.

Shipping costs:

We have just found new logistics partners for the countries according to the country list, so you can already benefit from the improvements immediately. As we are still working on details, we will not yet pass on the new logistics costs and you will still receive the original shipping costs charged in your online order until 1.8.2020.

Order value in Euro

Country list

Up to € 510

€ 17.00 excl. VAT

From € 511 -  € 1,500

€ 22.00 excl. VAT

Ab € 1,500 to a maximum of  € 15,000

€ 28.00 excl. VAT

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

 

All further questions about the ordering process, the delivery costs for shipping, etc. can be found under Service/FAQs/Delivery.

All Austrian Mint deliveries in Austria are insured by the Austrian Post AG and sent by registered mail. You can track and trace your package at all times using our online tracking service. Parcels of a value up to € 510 are sent as domestic parcels, from € 510 to € 1,500 as EMS parcels and from € 1,500 to a maximum of € 15,000 as sealed insured parcels.

All items are only insured against loss, theft or damage for their stated value. The market value of the item can be up to €15,000. Investment coins and gold bars can therefore also be sent to you by post quickly, conveniently and without risk. 

Shipping costs Austria:

Order value in Euro

Austria

Up to € 510

€ 5,00 excl. VAT

From € 511 € to 1,500

€ 7,00 excl. VAT

From € 1,500 to a maximum of € 15,000

€ 10,00 excl. VAT

The above values are for orientation. The exact cost will be shown before you complete your order. You are welcome to change your order at that time if necessary.

Registered mail and safety distance

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

Please check if you have an existing drop-off contract with your postal service. We strongly advise against this. If you do have such a contract, please choose an alternative delivery address for deliveries from the Austrian Mint, otherwise the deliverer is within his/her right to deposit registered deliveries at your selected drop-off location, including on your doorstep. In such an event, your package is no longer covered by insurance.

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract, because in such cases no signed confirmation of delivery is required. 

Fast shipping, neutral packaging

As a rule, orders are prepared for dispatch and handed over to the Austrian Post AG/UPS within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (for Austria 1-2 working days) is to be taken into account. You will then receive an e-mail with the shipping confirmation and tracking number. You will receive your parcel in neutral and discreet packaging, so that no conclusions can be drawn about the parcel’s contents.

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

Our new logistics partner for Germany is UPS, through whom we are now able to offer you an improved service. As a rule, ordered products will be prepared for shipment and handed over to the postal service within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (for Germany 1-2 working days) is to be taken into account.

Order value in Euro

Germany

Up to € 510

€ 7.00 excl. VAT

From € 511€ to 1,500€

€ 7.00 excl. VAT

From 1,500€ to a maximum of 15,000€

€ 9.00 excl. VAT

The above values are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at this time, if necessary.

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

All parcel shipments are sent exclusively as insured registered parcels to destinations in the country list. For each country, different maximum value limits for online orders and different parcel delivery times apply. As a rule, ordered products will be prepared for shipment and handed over to the postal service within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (see country list) is to be taken into account.

You will receive your parcel in neutral and discreet packaging, so that no conclusions can be drawn about the parcel’s contents.

Countries not included in this country list  cannot currently be delivered to.

If your country does not appear in the country list, at present we are only able to supply you in person at the Münze Österreich shop at Am Heumarkt, 1030 Vienna. When placing your order online, please select “self-collection in shop, am Heumarkt 1, 1030 Vienna” as the shipping method.

Shipping costs:

We have just found new logistics partners for the countries according to the country list, so you can already benefit from the improvements immediately. As we are still working on details, we will not yet pass on the new logistics costs and you will still receive the original shipping costs charged in your online order until 1.8.2020.

Order value in Euro

Country list

Up to € 510

€ 17.00 excl. VAT

From € 511 -  € 1,500

€ 22.00 excl. VAT

Ab € 1,500 to a maximum of  € 15,000

€ 28.00 excl. VAT

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

 

All further questions about the ordering process, the delivery costs for shipping, etc. can be found under Service/FAQs/Delivery.

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