All Austrian Mint deliveries in Austria are insured by the Austrian Post AG and sent by registered mail. You can track and trace your package at all times using our online tracking service. Parcels of a value up to € 510 are sent as domestic parcels, from € 510 to € 1,500 as EMS parcels and from € 1,500 to a maximum of € 15,000 as sealed insured parcels. For security reasons, the sealed insured parcel, with a value of goods > € 3,000, is deposited at the postal branch for you to pick up.
All items are only insured against loss, theft or damage for their stated value. The market value of the item can be up to €15,000. Investment coins and gold bars can therefore also be sent to you by post quickly, conveniently and without risk.
Shipping costs Austria:
Order value in Euro |
Austria |
Up to € 100 |
€ 9,00 excl. VAT |
From € 100 € to € 510 |
€ 15,00 excl. VAT |
From € 510 to a maximum of € 15,000 |
€ 20,00 excl. VAT |
The above values are for orientation. The exact cost will be shown before you complete your order. You are welcome to change your order at that time if necessary.
Registered mail and safety distance
Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.
Please check if you have an existing drop-off contract with your postal service. We strongly advise against this. If you do have such a contract, please choose an alternative delivery address for deliveries from the Austrian Mint, otherwise the deliverer is within his/her right to deposit registered deliveries at your selected drop-off location, including on your doorstep. In such an event, your package is no longer covered by insurance.
The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract, because in such cases no signed confirmation of delivery is required.
Fast shipping, neutral packaging
As a rule, orders are prepared for dispatch and handed over to the Austrian Post AG/UPS within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (for Austria 1-2 working days) is to be taken into account. You will then receive an e-mail with the shipping confirmation and tracking number. You will receive your parcel in neutral and discreet packaging, so that no conclusions can be drawn about the parcel’s contents.
All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.
