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General Frequently Asked Questions

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For cross-border address changes, please contact verkauf@muenzeoesterreich.at.

You can change your address yourself in your online account durchführen. If you don't have an online account with Münze Österreich AG yet, please contact our sales department at verkauf@muenzeoesterreich.at.

When shipping products, a change of address is considered immediately as long as the order has not yet been processed. Please note: for open orders, a change of address is only effective if the order has not yet been paid.

Please note that we have to provide the addresses for our promotional mailings such as the coin magazine up to eight weeks prior to the dispatch date to our shipping company.

Unfortunately not; we don't have the capacities for that at this time.

Thank you for your interest. Unfortunately, we don't offer tours due to security reasons.

If you take a photograph of coins yourself or have it taken on your behalf, the rights to the image are yours. For the photographs provided by Münze Österreich AG, written permission must always be obtained for publication. Please contact info@muenzeoesterreich.at.

  • Photographs you have taken yourself only of coins (obverse and reverse):
    • -> no approval necessary
  • Photographs of coins (obverse and reverse) from the Austrian Mint (e.g. via the website's download area):
    • -> if available in the download area, no approval necessary
  • Photographs of folders, certificates, coin magazines from the Austrian Mint  showing no photographs:
    • -> no approval necessary
  • Photographs of folders, certificates, coin magazines from the Austrian Mint  showing photographs:
    • -> may not be used
  • Austrian Mint video and sound material:
    • -> generally may not be used without approval of the Mint

Unfortunately, we are unable to reproduce any folders of older issues or magazines due to copyright law, also not in return for payment.

In the past a product folder was published for each collector's coin. With the exception of ongoing series, we will no longer be able to offer this service for future coins. The reasons for this are unpleasant experiences with some customers and the increasingly complicated legal situation.

For example, customers have told us that a folder on the coin is expected when selling the coin. If there isn't one, the coin may be valued for less. People who are given coins as a gift or who inherit them are also finding themselves confronted with this. Eliminating the product folder is advantageous to all of them. The legal situation is complicated when someone wants to sell one of our product folders or use one to find out about the coins being sold (for example on forums, eBay, Willhaben, Amazon). It is important to observe trademark, ancillary copyright and copyright law. Customers have already been threatened with lawsuits in this regard.

Transition and future regulation

In the past a product folder was published for each collector's coin. This will also be the case with the remaining animal talers as well as for all of the coins from the "Reaching for the Sky" series launched on 23 January 2019. For all other future coins we are unfortunately unable to offer such product folders any longer. However, the elimination of the product folder will make it easier for collectors offering coins on the secondary market, where the folder is often expected to be provided with the coin. If there isn't one, the coin may be valued for less. People who are given coins as a gift or who inherit them are also finding themselves confronted with this.

The good news: the elimination of the product folder had to be given thorough consideration because we knew it was, and is, highly appreciated. But the task of informing our customers satisfactorily about the key data of the respective coin and entertaining them with an informative text on the coins has also been met by other advertising materials. Our quarterly magazine, certificates and packaging texts as well as our website will do this to a more considerable extent in the future. A particular wealth of information is also provided by the scrapbooks. We thank you for your understanding.

It is possible to obtain circulation-quality one-cent to € 2 coins in all Austrian commercial and savings banks. The coins intended for circulation are produced by us on behalf of the Austrian National Bank as needed and distributed by the latter to Austrian commercial and savings banks. We don't sell them ourselves.

Every year, however, we offer the complete set of euro coins in the qualities "special uncirculated" and "proof". You can also get the € 5 and € 10 copper coins through us.

Thank you for your interest. For hallmark orders please contact verkauf@muenzeoesterreich.at. For inquiries regarding dies, please contact b2b@austrian-mint.at

Thank you for your interest. Please send us an e-mail at verkauf@muenzeoesterreich.ator send a fax to +43 1 715 86 10 or postcard to MÜNZE ÖSTERREICH, Sales, Am Heumarkt 1, PO Box 181, 1031 Vienna. State your customer number. We will be pleased to assist you.

Uncirculated quality:

Uncirculated coins correspond to the quality of the copper coins at nominal value and, likewise manufactured by the Austrian Mint, the euro and cent coins intended for circulation. All of these coins have successfully passed all quality controls.
All of our investment coins correspond to uncirculated quality and are not traded at nominal value, but at the current price of the precious metal.

Special uncirculated quality:

Coins of special uncirculated quality meet the highest standards. Precision craftsmanship and state-of-the-art technology turn a simple blank into an exquisite masterpiece and show the design of the coin to its best advantage. Immediately after it has been struck, every coin is closely examined and carefully packaged. With a coin of special uncirculated quality you are sure to have a first-rate piece.

Proof quality:

Coins of proof quality are the highest standard of minting quality. They are the result of precious experience and state-of-the-art technology. The die alone undergoes 22 high-precision steps before the first coin is struck. The interplay which the artists carefully consider between a proof-quality coin’s polished, gleaming and matte surfaces ensures an extraordinary numismatic experience. Before each coin leaves the Austrian Mint, it is examined in meticulous detail, ensuring that artistic design, precision craftsmanship and state-of-the-art technology have successfully transformed a piece of metal into a work of art.

A register of coin dealers can be found under www.voem.org, the list of members of the Association of German Coin Dealers under www.muenzenverband.de.

The Austrian Mint is pleased to exchange coins at the nominal value.

We recommend contacting a specialised coin dealer (www.voem.org) or Dorotheum (www.dorotheum.at).

As we only offer the latest euro coins, we recommend purchasing older issues from coin dealers. The coin dealers in your region can be found under www.voem.org or muenzenverband.de.

All coins issued by us are official legal tender in Austria. You can therefore use them for payment all over Austria.

If you want to sell the coins, we will gladly exchange them at nominal value. In order to obtain the current collector's value, which may be above the nominal value, we recommend contacting a coin dealer (www.voem.org or www.muenzenverband.de).

Schillings can be exchanged for the nominal value at any time in our shop or at the Austrian National Bank and its branches www.oenb.at. Please note that we do not compensate for any higher collector's value. Please contact a coin dealer in this case (www.voem.org).

Unfortunately not. We produce and sell coins and bars, but we are not allowed to buy these products back. To sell your coins, please contact a trusted coin dealer (www.voem.org or www.muenzenverband.de), where you will also find out the current price.

If you would like to know the current value of your investment coins or bars, contact a commercial or savings bank or a precious metal dealer near you, or check the daily quotes online or in the newspapers.

Unfortunately not. All currently available coins can be found in Münze Österreich AG's webshop.

Since we don't purchase coins, we don't identify them either. Please contact the Coin Cabinet at the Kunsthistorisches Museum (www.khm.at) or the Austrian Numismatic Society (www.oeng.at).

Please ascertain what coin it is first.

Gold and silver investment coins such as the Vienna Philharmonics or gold restrikes as well as barsof 250 grams or more are delivered without a certificate.

Collector's coins of "proof quality" as well as silver niobium coins always include a certificate. Please understand that we are unable to send "loose" certificates without coins.

The primary difference is that coins are or were always official legal tender of a country and are always stamped with a nominal value (e.g. € 10).

Medals are not official legal tender. That means you cannot make purchases with them. Every private person and every institution can manufacture or commission "commemorative coins" and determine the mintage, material, motif, etc., themselves. Whether the medals are produced in official mints or privately plays no role.

FAQs
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