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FAQs regarding our Gold Savings Plan

A gold savings plan works like a subscription, in which you buy precious metals at defined intervals. You decide which precious metal and which coins or bars suit you best. You can even invest in very small amounts of a precious metal. By making periodic payments you can compensate for price fluctuations. You can also choose to have your products sent on special occasions. In this way the gold savings plan makes for a great gift idea. Payment is made conveniently online by prepayment or credit card.

The gold savings plan can be found in the "User Account" section under "gold, silver & platinum savings plan".

Here you will find an overview of your gold savings plans and can manage them independently as well as create new gold savings plans online free of charge. To end a running gold savings plan, select the desired savings plan and edit the end date in the detailed view.

An overview of your gold saving plans that have already ended and expired can be found in the archive.

It is only possible to change the individual end date in the "My Account" area later. If you wish to make other changes, you have to cancel the existing gold saving plan and take out a new gold saving plan with the desired parameters.

There is no minimum agreement period in a narrower sense. You can determine the term of your gold savings plan yourself by entering an end date of your choice. If you merely want to purchase precious metals on an irregular or one-off basis, the gold savings plan is not the right product for you. You can make your purchases in the usual manner at our Münze Österreich shop at Am Heumarkt or in our web shop.

Anytime by changing the end date (final delivery) in the gold saving plan details. The gold saving plan then ends on this date (final delivery). Thus it is entirely up to you how long you want to invest in our precious metal products.

You always purchase our investment products for the price valid on the respective period of time on the website www.muenzeoesterreich.at. This price is updated every 15 minutes from Monday to Friday. If you choose an investment product on a public holiday, Saturday or Sunday, the final price will be indicated in the confirmation of your order, which you then receive on the first subsequent banking day.

Purchasing small quantities over a longer interval enables you to compensate for short-term price fluctuations.

No. You can also base your savings plan on silver and platinum products.

Your delivery interval is as individual as you want it to be. If you want to save on delivery costs, longer intervals (semi-annual or yearly) make sense.

You can suspend your periodic payment up to a maximum of two times in a row before we ask you to confirm the cancellation of your current savings plan.

You receive a confirmation of the order by post/e-mail prior to the next delivery. This order confirmation contains all payment information.

With the advance payment method, you as customer make an advance payment and pay for the order (including any shipping costs). This means that approximately two weeks before the planned delivery you receive a confirmation of the order from us with the information for payment by bank transfer. Once the payment is received, the products are shipped by Münze Österreich.

Once the payment is received, the products are consigned to our shipping partner within three working days. The delivery time for the package then depends on the country where you as customer are located. In Austria the post office delivers within two working days, to Germany normally between two and five working days.

You can check the exact progress of the delivery at www.post.at with the help of the tracking number you receive by e-mail when the package is consigned to the post office.

You receive the shipping confirmation by e-mail once we have consigned the products to the post office based on the option selected for this particular instance or the specified date (in the defined intervals). If the delivery date falls on a weekend or holiday, we deliver on the final working day prior to this. No liability is accepted for delays arising from late payment or delivery by the carrier, which are beyond our control.

Your package is fully insured by Münze Österreich during transport.

If you haven't paid within the specified payment period, we are obliged to cancel your order and to refund the amount. Thank you for your understanding!

Payment Method

By

Notification

Payable in shop (pick-up)

Sent approx. 2 weeks prior to issue

Receipt of pick-up confirmation

Advance payment

Pro-forma invoice sent approx. 2 weeks prior to issue

Receipt of pro-forma invoice

No. Setting up a gold savings plan with Münze Österreich is free of charge.

If various gold savings plans have the same shipping date, the orders are shipped together and shipping costs are therefore charged only once. However, with the first delivery after taking out a subscription, the orders can't be sent together yet if the first delivery is made within 14 days of taking out the subscription.

In the course of the online checkout when concluding a gold savings plan, you have the option of selecting „storage in your gold storage“ as a shipping method. Prerequisite for this: There is an active GoldDepot under your customer number. Note: Please note that not every product that you can select in the Gold Savings Plan is also gold storage-eligible! You can see the products that are eligible for gold storage under gold storage/store in the shopping cart selection.

If you have selected the shipping method "Storage in gold storage", your products selected in the Gold Savings Plan will then be automatically transferred to your gold storage on the respective interval date after payment.

The shipping costs are calculated on the basis of the exact weight and the order, and you always receive the information in the order confirmation prior to the next delivery.

The shipping costs are not shown in the subscription details because you do not select the delivery method until the order is finally being processed.

The shipping costs can be viewed under Service/FAQs/Delivery.

Yes, you can select the delivery method "Shop Pick-Up" during the ordering process when you create your gold savings plan. You then receive your gold savings plan product after payment in our shop at Am Heumarkt 1 in 1030 Vienna. This way you save 100% of the shipping costs.

Or you conclude a gold depot and then a new gold savings plan, which you have delivered to your gold depot immediately.

Gold Savings Plan
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