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FAQs about the Münze Österreich Shop in Vienna

Please note the current Covid measures. Details can be found under FAQs-Covid 19.

You are welcome to purchase any available products in the shop without a reservation in the Münze Österreich shop.

For investment products such as the Philharmonicsgold restrikes or bars, payment by cash or debit card is possible.

If you would like to pay for your order by bank transfer and pick it up in our shop, there are two options: either contact us approximately three days after the transfer by E-Mail verkauf@muenzeoesterreich.at , or wait for the automatic e-mail confirmation of the receipt of payment in your customer account.

Please understand that we are unable to consign products that have not been paid for in full.

Yes, if this person has the original order confirmation, which we can process automatically, we are permitted to consign the products. If you would like a third person to pick up your products and the amount has already been transferred, we require the authorisation you issued to the person handling the pick-up for the client as well as a copy of the valid official photo ID of the client and person handling the pick-up.

We only accept valid driving licences, personal IDs and passports.

Different provisions apply to products from the Gold Depository. Please read FAQs gold depository.

We are open on Monday, Tuesday, Thursday and Friday from 09.00 to 16.00 and on Wednesdays from 9.00 to 18.00. The latest changes can be found at Service / Buy Coins / Münze Österreich shop.

You are welcome to purchase Austrian Mint products in the shop in Innsbruck. This shop is operated by our subsidiary www.schoeller-muenzhandel.at. As a result, there may also be differences in price compared to Münze Österreich AG. Picking up products from Münze Österreich AG is unfortunately not possible in Innsbruck.

For questions concerning availability, prices or any other matter, please contact us directly at:
E-mail: innsbruck@smh.net
Telephone: +43 5 90 50 570
Fax: +43 5 90 50 549

You are welcome to pay with EUR 500 bank notes in our Münze Österreich shop in Vienna (Am Heumarkt 1, 1030 Vienna).

The staff at our Münze Österreich shop will be pleased to provide you with information about our products. Unfortunately, it is not possible to make an appointment. Please note our opening hours.

One-off registration of your personal information with us is necessary to enable us to carry out your order. Afterward, please e-mail your customer number to verkauf@muenzeoesterreich.at.

At the same time, we ask you to send us a piece of valid official photo identification (passport, driving licence or identity card) by e-mail. Only then will it be possible for us to book an order.

We recommend that you carry out online proof of identity free of charge. You can find more details on this under FAQs-Online legitimization.

Please note in connection with this that an order of this magnitude is only possible with personal pick-up. Due to the restrictions of our insurer, shipping is not permitted on this scale. The products ordered may only be picked up once our written confirmation of receipt of payment has been received and upon simultaneous presentation of the original identification document.

Unfortunately, in our Münze Österreich shop (Am Heumarkt 1, 1030 Vienna) paying for investment products by means of credit card is neither possible nor planned. In our shop you can pay for the products

  • in cash
  • with an EC card or
  • by credit card (except for investment products).

If you have lost your confirmation of pick-up and no payment has been received yet, presenting just your identification / MünzeClub-card is also sufficient.

Austrian Mint-Shop Vienna
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