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FAQs about the Münze Österreich Shop in Vienna

What security precautions have we taken in the Heumarkt shop in conjunction with the Covid-19 virus?

Masks will no longer be necessary after 15.6.2020. We have a limited number of masks available for emergencies. Disinfection dispensers are set up.

We are always pleased to welcome you, but your health is very important to us. We are therefore extending the pick-up period for the products you have ordered and already paid for until 7 September.

Is someone coming to pick your products up for you?

That's quite simple:

1)     Please give the person collecting your products power of attorney and the order confirmation.

2)     Please remind the person collecting your products to bring a passport, driving licence or identity card.

You are welcome to purchase any available products in the shop without a reservation in the Münze Österreich shop.

For investment products such as the Philharmonicsgold restrikes or bars, payment by cash or debit card is possible.

If you would like to pay for your order by bank transfer and pick it up in our shop, there are two options: either contact us approximately three days after the transfer by E-Mail verkauf@muenzeoesterreich.at , or wait for the automatic e-mail confirmation of the receipt of payment in your customer account.

Please understand that we are unable to consign products that have not been paid for in full.

Yes, if this person has the original order confirmation, which we can process automatically, we are permitted to consign the products. If you would like a third person to pick up your products and the amount has already been transferred, we require the authorisation you issued to the person handling the pick-up for the client as well as a copy of the valid official photo ID of the client and person handling the pick-up.

We only accept valid driving licences, personal IDs and passports.

We are open on Monday, Tuesday, Thursday and Friday from 09.00 to 16.00 and on Wednesdays from 9.00 to 18.00. The latest changes can be found at Service / Buy Coins / Münze Österreich shop.

On the basis of the directives governing money-laundering and counterterrorism, we are required to establish the identity of the buyer for sales within six months and for an accumulated value of € 10,000 or more. Without exception, a valid passport, identity card or driving licence is required as proof of identity. Legal basis: money-laundering legislation under §§ 165 and 278d of the Austrian Criminal Code (Strafgesetzbuch).

For purchases in our Münze Österreich shop in Vienna (Am Heumarkt 1, 1030 Vienna) (link), our employees are required to ask for identification, even if two or more buyers appear to be connected.

Furthermore, transactions exceeding a value of € 75,000 may only be concluded if the money is paid by bank transfer (no cash payment). The limit of € 75,000 within six months is likewise cumulative.

If you would like to receive an overview of all of our gold products, please visit our website. You'll find the current price of the Vienna Philharmonics and the price of gold and its development directly on our start page under "Gold"

Please note: gold prices can change at any time. The prices shown are always the value at a given moment in time and are therefore not binding.

If products are marked "sold out", then they are permanently unavailable. Please understand that collector's products are produced in a limited mintage which we adhere to and are not permitted to exceed. That means there is no subsequent production. Once these coins are sold out, items of this edition can only be purchased through other vendors such as coin dealers.

If products are marked "currently unavailable", however, then they may be offered again at a later date.

You are welcome to purchase Austrian Mint products in the shop in Innsbruck. This shop is operated by our subsidiary www.schoeller-muenzhandel.at. As a result, there may also be differences in price compared to Münze Österreich AG. Picking up products from Münze Österreich AG is unfortunately not possible in Innsbruck.

For questions concerning availability, prices or any other matter, please contact us directly at:
E-mail: innsbruck@smh.net
Telephone: +43 5 90 50 570
Fax: +43 5 90 50 549

You are welcome to pay with EUR 500 bank notes in our Münze Österreich shop in Vienna (Am Heumarkt 1, 1030 Vienna).

The staff at our Münze Österreich shop will be pleased to provide you with information about our products. Unfortunately, it is not possible to make an appointment. Please note our opening hours.

One-off registration of your personal information with us is necessary to enable us to carry out your order. Afterward, please e-mail your customer number to verkauf@muenzeoesterreich.at.

At the same time, we ask you to send us a piece of valid official photo identification (passport, driving licence or identity card) by e-mail. Only then will it be possible for us to book an order/offer.

Please note in connection with this that an order of this magnitude is only possible with personal pick-up. Due to the restrictions of our insurer, shipping is not permitted on this scale. The products ordered may only be picked up once our written confirmation of receipt of payment has been received and upon simultaneous presentation of the original identification document.

Unfortunately, in our Münze Österreich shop (Am Heumarkt 1, 1030 Vienna) paying for investment products by means of credit card is neither possible nor planned. In our shop you can pay for the products
  • in cash
  • with an EC card or
  • by credit card (except for investment products).

If you have lost your confirmation of pick-up and no payment has been received yet, presenting just your identification is also sufficient.

Austrian Mint-Shop Vienna
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