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FAQs About our Online Shop

Yes, you can order online, but you only have the possibility to select the delivery condition "pick up by yourself" and pick up the goods in the shop of the Münze Österreich AG, Am Heumarkt 1, 1030 Vienna.

The tax regulations of the European Union provide value-based limits for intra-Community purchases in the mail order business. With the country specified in your delivery address (as at 01.07.2020: countries: Denmark, Estonia, France, Great Britain, Lithuania, Luxembourg, Latvia, Netherlands) this limit has been reached for 2020. We therefore regret that we are no longer able to fulfil your order.

Assistance with the purchase
However, in order to be able to purchase the products you require, we would ask you to contact one of the dealers mentioned on our website or another online shop of your choice.

To order online from the Austrian Mint, you need an online account. The form can be found here at Login. Choose your own password for the registrations in our webshop.

After submitting the form by clicking on "Register", you receive a link by e-mail. Click on this link to confirm your registration.

Your data will remain stored. With your next purchase you can immediately log in with your e-mail address and your password.

Please note:

  • After confirmation, you are automatically logged into your customer account.
  • If you have problems with the link, we recommend that you copy the complete link into the address bar of your browser and follow the address.
After confirming your e-mail address, you can log in and order from us.

After creating your online account, you have the following options:

  • Change your personal information (e.g. address, telephone number, name, credit card)
  • Change your e-mail and password

Further options:

  • Request an order history with a PDF download of your invoices and credits
  • Manage existing subscriptions, the newsletter and Coin Club status

As a customer of our webshop you have numerous advantages. You can conveniently and securely shop from home. The shop is available round the clock. Only our investment products are excluded from this. These can be ordered from us online Monday through Friday (working days) from 9.00 to 16.00.

Your advantages at a glance:

  • You purchase your coins promptly and directly from us as manufacturer.
  • You order your coins approximately three weeks prior to issue. That way your supply is always up-to-date. Delivery is directly on the date of issue.

To order a product from the online service of Münze Österreich AG, click on the button "Add to basket". The product is added to your basket. In the overview at the top of the page you always see up to four products from your basket. A change in quantity is possible at any time prior to completing your order.

Once you have selected your products, go to the basket and complete the order. As a registered customer, log in with your e-mail address and password. If you are shopping for the first time, registration is required. Please use a secure password that complies with our password rules.

Your data will remain stored. The next time you make a purchase, simply log in with your username (the e-mail address you used to register with) and your password.

Your username can be changed by selecting "Personal data" in the menu, then opening "User data" in the submenu. You can now change the e-mail address (= your username) that's displayed by clicking on "Change username", entering a new e-mail address in the "New username" field and confirming your entry with your password. Click on "Save username" to save your new username.

Please avoid using umlauts such as ä, ö, and ü in the username. They cannot be processed correctly. Instead, please use the spellings ae, oe and ue.

The € 10 is just a reservation which is automatically deleted after 24 hours. This checks the validity of your credit card. Your credit card account was not charged.

Please store your credit card information in your web account under "Payment methods" and "Credit card data". Please note that when you store your credit card information, your card is tested and immediately charged € 10. The € 10 is just a reservation which is automatically deleted after 24 hours. This checks the validity of your credit card. Your credit card account was not charged.

The stored credit card information can only be used for subscriptions of collector's coins, not for webshop orders or gold saving subscriptions.

If you don't have a web account and want to store your credit card information for a subscription, please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number.

Yes. Once you have subscribed to our website, you receive confirmation of your order by e-mail. You will always find your current subscriptions listed in your web account under "User account / Manage subscriptions".

It's very easy. You can change the e-mail address in your web account (the e-mail address for communication). Log in to your customer account and change the e-mail address in the "Personal data" section.

If you have forgotten your password, please enter your e-mail address (username!) at https://www.muenzeoesterreich.at/password_recovery. You are then e-mailed instructions for resetting your password at the e-mail address for communication.

Please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number. We will be pleased to assist you.

Please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number. We will be pleased to assist you.

Unfortunately, invoices received when making a cash purchase in our Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna) are not displayed in your online account.

In the billing history the invoices are only displayed after the products have been shipped (transferred to logistics partners).

Log in to your user account and click on the "Order overview" option. Here you will find all of your orders sorted by date. You will find the respective order confirmation, invoice and shipping information for products purchased online and for subscription products that have been ordered for shipping.

You may also download your online invoices as a PDF.

Our new logistics partner for Germany is UPS, through whom we are now able to offer you an improved service. As a rule, ordered products will be prepared for shipment and handed over to the postal service within 1-2 working days of receipt of payment. From that date on, the specified parcel delivery time (for Germany 1-2 working days) is to be taken into account.

Order value in Euro

Germany

Up to € 510

€ 7.00 excl. VAT

From € 511€ to 1,500€

€ 7.00 excl. VAT

From 1,500€ to a maximum of 15,000€

€ 9.00 excl. VAT

The above values are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at this time, if necessary.

We are pleased about your interest and you are welcome to order our products via our webshop, if your country can be supplied with an insured parcel within the customary national value limits. 

If you do not want to place an order with us through the webshop, you'll find more details on our dealers/partners abroad at "Service / Buy Coins".

Country list*:

Country

Value limit

Package delivery time

Bulgaria (BG)

€ 939,-

5-7 days

Belgium (BE)

€ 4.910,-

5-10 days

Denmark (DK)

€ 4.265,-

4-6 days

Estonia (EE)

€ 4.910,-

2-4 days

Finland (FI)

€ 4.910,-

2-4 days

Greece(EL)

€ 4.910,-

4-6 days

Italy (IT)

€ 2.004,-

2-5 days

Croatia (HR)

€ 4.910,-

6-10 days

Latvia (LV)

€ 1.227,-

3-5 days

Lithuania (LT)

€ 1.227,-

3-6 days

Netherlands (NL)

€ 4.910,-

3-4 days

Poland (PL)

€ 4.910,-

3-5 days

Portugal (PT)

€ 4.910,-

2-4 days

Romania (RO)

€ 4.910,-

3-6 days

Sweden (SE)

€ 1.227,-

2-4 days

Slovenia (SI)

€ 4.910,-

2-4 days

Spain (ES)

€ 3.275,-

3-5 days

Czech Republic (CZ)

€ 4.910,-

2-4 days

Cyprus (CY)

€ 4.910,-

5-8 days

It is not possible to send insured parcels to Germany, France, Great Britain, Luxembourg, Malta, Hungary, Slovakia and Switzerland. Countries not included in this list cannot currently be delivered.

Please contact verkauf@muenzeoesterreich.at with your new and your old customer numbers; we will be pleased to assist you.

You can see your subscriptions in your web account under "Manage subscriptions".

If products are marked "sold out", then they are permanently unavailable. Please understand that collector's products are produced in a limited mintage which we adhere to and are not permitted to exceed. That means there is no subsequent production. Once these coins are sold out, items of this edition can only be purchased through other vendors such as coin dealers.

If products are marked "currently unavailable", however, then they may be offered again at a later date.

On the basis of the directives governing money-laundering and counterterrorism, we are required to establish the identity of the buyer for sales within six months and for an accumulated value of € 10,000 or more. Without exception, a valid passport, identity card or driving licence is required as proof of identity. Legal basis: money-laundering legislation under §§ 165 and 278d of the Austrian Criminal Code (Strafgesetzbuch).

For purchases in our Münze Österreich shop in Vienna (Am Heumarkt 1, 1030 Vienna) (link), our employees are required to ask for identification, even if two or more buyers appear to be connected.

Furthermore, transactions exceeding a value of € 75,000 may only be concluded if the money is paid by bank transfer (no cash payment). The limit of € 75,000 within six months is likewise cumulative.

Please delete your cookies for website updates (open the internet page, click on "Customise and control Google Chrome" (3 items), More tools, Clear browsing data).

If your order has not been paid yet, it can still be changed. Please contact verkauf@muenzeoesterreich.at and provide your customer number.

Due to possible changes in the market price of precious metal products, the sale price can only be guaranteed in the "basket" for a maximum of 15 minutes.

Online Shopping , © Olena Yakobchuk / shutterstock
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