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FAQs About our Online Shop

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To order online from the Austrian Mint, you need an online account. The form can be found here at Login. Choose your own password for the registrations in our webshop.

After submitting the form by clicking on "Register", you receive a link by e-mail. Click on this link to confirm your registration.

Your data will remain stored. With your next purchase you can immediately log in with your e-mail address and your password.

Please note:

  • After confirmation, you are automatically logged into your customer account.
  • If you have problems with the link, we recommend that you copy the complete link into the address bar of your browser and follow the address.
After confirming your e-mail address, you can log in and order from us.

After creating your online account, you have the following options:

  • Change your personal information (e.g. address, telephone number, name, credit card)
  • Change your e-mail and password

Further options:

  • Request an order history with a PDF download of your invoices and credits
  • Manage existing subscriptions, the newsletter and Coin Club status

As a customer of our webshop you have numerous advantages. You can conveniently and securely shop from home. The shop is available round the clock. Only our investment products are excluded from this. These can be ordered from us online Monday through Friday (working days) from 9.00 to 16.00.

Your advantages at a glance:

  • You purchase your coins promptly and directly from us as manufacturer.
  • You order your coins approximately three weeks prior to issue. That way your supply is always up-to-date. Delivery is directly on the date of issue.

To order a product from the online service of Münze Österreich AG, click on the button "Add to basket". The product is added to your basket. In the overview at the top of the page you always see up to four products from your basket. A change in quantity is possible at any time prior to completing your order.

Once you have selected your products, go to the basket and complete the order. As a registered customer, log in with your e-mail address and password. If you are shopping for the first time, registration is required. Please use a secure password that complies with our password rules.

Your data will remain stored. The next time you make a purchase, simply log in with your username (the e-mail address you used to register with) and your password.

The username cannot be changed.

If this e-mail address changes, please change only the contact e-mail address. In the future, all information such as newsletters, advance payment invoices, receipts of payment, etc., will be sent to the new e-mail address.

If you want a new username, you must re-register in the web account using an e-mail address that is unknown to us.

Please avoid using umlauts such as ä, ö, and ü in the username. They cannot be processed correctly. Instead, please use the spellings ae, oe and ue.

The € 10 is just a reservation which is automatically deleted after 24 hours. This checks the validity of your credit card. Your credit card account was not charged.

Please store your credit card information in your web account under „My Account“ and "Credit card information" (CHANGE INFORMATION). Please note that when you store your credit card information, your card is tested and immediately charged € 10. The € 10 is just a reservation which is automatically deleted after 24 hours. This checks the validity of your credit card. Your credit card account was not charged.

The stored credit card information can only be used for subscriptions of collector's coins, not for webshop orders or gold saving subscriptions.

If you don't have a web account and want to store your credit card information for a subscription, please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number.

Yes. Once you have subscribed to our website, you receive confirmation of your order by e-mail. You will always find your current subscriptions listed in your web account.

It's very easy. You can change the e-mail address in your web account (the e-mail address for communication). Please note, however, that the username cannot be changed.

If you have forgotten your password, please enter your e-mail address (username!) at https://www.muenzeoesterreich.at/password_recovery. You are then e-mailed instructions for resetting your password at the e-mail address for communication.

Please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number. We will be pleased to assist you.

Please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number. We will be pleased to assist you.

Unfortunately, invoices received when making a cash purchase in our Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna) are not displayed in your online account.

In the billing history the invoices are only displayed after the products have been shipped (transferred to Austrian Post).

Log in to your customer account. Under "My Account" click on the "Billing history" option. Here you will find the online invoices dating back one year for all deliveries of orders placed under your customer number. You will find the respective billing and shopping information for products purchased online and for products ordered and shipped by subscription.

You may also download your online invoices as a PDF.

Thank you for your interest. We also ship all of the products on our website to Germany. More information about the amount of our shipping costs can be found under the heading „Service – FAQs – Delivery“. All of our products are shipped to Germany insured and registered with Hermes. The insurance costs depend on the value and are already included in the shipping costs.

Please note that we can only ship packages of up to a maximum value of € 15,000 incl. shipping costs, as the postal service does not insure higher values. If your order exceeds this limit, we ask you to divide it into two or more orders and to send us a copy of an official valid photo ID to verkauf@muenzeoesterreich.at. Legal basis: money-laundering legislation under §§ 165 and 278d of the Austrian Criminal Code (Strafgesetzbuch).

Thank you for your interest. You may order our products through our webshop.

If you do not want to place an order with us through the webshop, you'll find more details on our dealers/partners abroad at "Service / Buy Coins".

Please contact verkauf@muenzeoesterreich.atwith your new and your old customer numbers; we will be pleased to assist you.

You can see your subscriptions in your web account under "My Account" and "Manage subscriptions".

If products are marked "sold out", then they are permanently unavailable. Please understand that collector's products are produced in a limited mintage which we adhere to and are not permitted to exceed. That means there is no subsequent production. Once these coins are sold out, items of this edition can only be purchased through other vendors such as coin dealers.

If products are marked "currently unavailable", however, then they may be offered again at a later date.

If you would like to receive an overview of all of our gold products, please visit our website. You'll find the current price of the Vienna Philharmonicsand the price of gold and its development directly on our start page under "Gold"

Please note: gold prices can change at any time. The prices shown are always the value at a given moment in time and are therefore not binding.

On the basis of the directives governing money-laundering and counterterrorism, we are required to establish the identity of the buyer for sales within six months and for an accumulated value of € 10,000 or more. Without exception, a valid passport, identity card or driving licence is required as proof of identity. Legal basis: money-laundering legislation under §§ 165 and 278d of the Austrian Criminal Code (Strafgesetzbuch).

For purchases in our Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna) (link), our employees are required to ask for identification, even if two or more buyers appear to be connected.

Furthermore, transactions exceeding a value of € 75,000 may only be concluded if the money is paid by bank transfer (no cash payment). The limit of € 75,000 within six months is likewise cumulative.

Online Shopping , © Olena Yakobchuk / shutterstock
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