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You can conveniently order investment products (Vienna Philharmonic, crowns, guilders, ducats and bars) from our webshop Monday through Friday from 09:00 to 16:00.
If you do not have internet access, please send us your order in writing (e-mail, fax, letter), stating your customer number, product and the quantity.
An order in writing is necessary, as in accordance with the Austrian Distance Selling Act (Fernabgabegesetz) there is no right of withdrawal for products whose price is dependent on fluctuations on the financial market. Therefore orders must be in writing for Vienna Philharmonics in gold, platinum or silver in all denominations, bars in all available sizes as well as ducats, crowns and gulden in all denominations. We thank you for your understanding and look forward to your order.
You are welcome to add additional orders via e-mail – as long as the order has not been paid yet. However, existing orders cannot be combined (prerequisite: no investment products, same date of issue).
Please send the following documents for the customer investment to firstname.lastname@example.org:
Copy of a valid official photo identification in colour (passport, identity card, driving licence) of the authorised representatives as well as an extract from the Commercial Register, company name, address (invoice address), VAT number, delivery address if applicable and contact person. For the order requested, the item number, shipping method and quantity must also be sent.
Please send us a brief e-mail or letter and include your customer number as well as the number of the order to be cancelled.
You actively enter the quantity in Basket/Checkout. It is not possible to change a quantity after the order has been placed. Due to the high level of demand, the maximum order quantity per registered customer may be limited for individual collector coins. Thank you for your understanding.
If you haven't received confirmation of your order within one hour of completing it, please proceed as follows:
On the basis of the directives governing money-laundering and counterterrorism, we are required to establish the identity of the buyer within six months and for a total value of € 15,000 or more. Legal basis: money-laundering legislation under §§ 165 and 278d of the Austrian Criminal Code (Strafgesetzbuch). Please send a copy of a piece of official photo identification (passport, driving licence, personal ID) to email@example.com.
Once we've entered your order, you receive the advance payment invoice by e-mail or post within 24 hours (working days).
Orders received on weekends or public holidays are processed the next business day.
The advance payment invoice includes our account details and the amount of the invoice as well as the payment reference.
Once the amount shown on the advance payment invoice has been remitted and we've received it, you receive confirmation of its receipt by e-mail. Once we have consigned the products to the logistics partners, you receive an e-mail from us (with the tracking number for tracking the shipment).
Log in to your user account. You will find all of your orders under "User account/Order Overview". Here you will find your respective online invoices dating back four years for all deliveries of orders placed online under your customer number. You will find the respective order confirmation, invoice and shipping information for products purchased online and for subscription products that have been ordered for shipping.
You may also download your online invoices as a PDF.
Purchasing gold investment products such as (Vienna Philharmonic coins, gold bars, gold restrikes) and copper coins is tax-free. For silver and platinum coins as well as for Euro Coin Sets an the € 3 coins, the VAT to be paid is 20%. Any taxes for deliveries and orders outside of Austria are shown in the basket.
All of the products marked in the webshop as "in stock" are also in stock in the Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna).
In our webshop you will find new editions and products from recent years, euro-denominated coins at nominal value, artistic coins (medals), jewellery, bars and more for investing, collecting and giving. You will not find products from the schilling era or products from other manufacturers or countries. Coin dealers are responsible for these.
Please also use the search function on our website (link), which is located to the right of the Austrian Mint logo. Make sure your query does not contain any special characters, and be aware of typos.
Unfortunately, if you've already paid for the products, a change is no longer possible.
If you haven't paid for the products yet and prefer to pick up the products ordered for shipping as of the next date of issue, we request you follow the procedure below:
Cancel the order by stating your customer number in an e-mail to firstname.lastname@example.org and order the products again in the webshop, but this time for pick-up. Prior to cancellation, please check whether the items you are interested in are still available.
Unfortunately, if you have already paid for the products, a change is no longer possible.
If you have not yet paid for the products and prefer to have the products shipped as of the next date of issue, we request you follow the procedure below:
Cancel the order by stating your customer number in an e-mail to email@example.com order the products again in the webshop, but this time for shipping. Prior to cancellation, please check whether the items you are interested in are still available.
All orders for medals are required in writing (online or by fax). Your order is processed immediately upon full payment and the medal (link) is shipped approximately three to five days upon receipt of payment.
For pick-up in our Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna), the medal can be collected and paid for after three working days.
Thank you for your interest. You may order our products through our webshop.
If you do not want to place an order with us in the webshop, please visit "Service / Buy Coins" for further details on our dealers/partners abroad.
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