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FAQs about Payment Options

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We only deliver our products on advance payment, thus on receipt of payment by

  • credit card,
  • instant bank transfer or
  • bank transfer on receipt of the advance payment invoice.

In our the Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna), you can pay for the products in/by

  • cash,
  • EC card or
  • credit card (with the exception of investment products).

Please note: investment products (Vienna Philharmonics, crowns, gulden, ducats and gold bars) can only be ordered during our opening hours from Monday to Friday (working days), 9.00 to 16.00, and for up to an order limit of € 15,000 in the online shop and for a cash payment of up to € 10,000 in the shop! For these products we are unfortunately unable to accept credit card payments or instant bank transfers.

Our bank details are shown in the advance payment invoice you receive after ordering by e-mail. Once your payment has been posted, you receive confirmation of the payment by e-mail and we prepare for shipping or pick-up in our shop.

With the exception of investment products, you can also pay for all online products by credit card. We accept VISA and MASTERCARD with a security code. When paying by credit card, your credit card account is immediately charged.

If you return any items, the corresponding amount of the products is credited to the credit card that was originally charged.

Your personal information including your account details is kept strictly private, of course. Your credit card information is encrypted using the SSL method. Our partners meet strict security standards to make your shopping experience secure and reliable. The Austrian Mint does not store any credit card information.

With an instant bank transfer as payment method, you can make absolutely secure use of the online payment system with your usual online banking details using a PIN and TAN code!

Please note that the amount of the invoice is debited simply and securely by logging in to the online banking account. If you return any items ordered, the corresponding amount of the products is credited to your account.

Once we've received your order, the open amount is charged to your credit card.

Please note that with subscriptions your credit card is charged two weeks prior to the coin's initial date of issue.

No, unfortunately that's not possible. For gold investment products only payment by bank transfer is possible.

You receive an advance payment invoice by e-mail approximately two weeks prior to delivery of the products.

The credit card information stored can only be used for collector's coins, not for other orders in the webshop. The Austrian Mint does not store any credit card information.

Our accounting department is unable allocate the payment to your order without a payment reference and is therefore unable to post it. Please send your customer number and a copy of your confirmation of payment to verkauf@muenzeoesterreich.at.

The transfer probably overlapped when the payment reminder was sent. You will receive an e-mail from us with the confirmation of payment once we have posted the payment.

For security reasons the Austrian Mint requires full payment for the products ordered prior to delivery. The advance payment invoice provides information concerning
  • the amount,
  • the products you ordered,
  • when the payment is due and
  • the necessary bank details.

If your payment is not remitted in time, the order is cancelled free of charge.

After payment in full the products are delivered. An invoice is enclosed that shows the final statement with all of the information, a "payable balance" of zero and is merely to inform you about the products paid for and received.

Once we've entered your order, you receive the advance payment invoice by e-mail or post within 24 hours (on working days). Orders received on weekends or public holidays are processed the next business day.

We have your e-mail address from previous customer contact and have added it to your customer account. For this reason, you receive any information such as the advance payment invoice by e-mail at this e-mail address.

It may also have been lost in the mail.

Please e-mail us at verkauf@muenzeoesterreich.at and provide your customer number. We will be pleased to look into it.

Online Payment
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