Here is a list of the questions we are most frequently asked and their corresponding answers. Hopefully the information you require is provided. If not, do not hesitate to contact us.
All the products that are available at our online shop are also in stock at the Austrian Mint shop in Vienna (Am Heumarkt 1, 1030 Vienna).
The current price of Vienna Philharmonic coins is shown on the start page. If you would like to see an outline of all gold products, please click here. Please be advised that gold prices can change at any moment and that the prices shown are always snapshot values and not binding.
When your order has been finalised, you will automatically receive acknowledgment of your order by e-mail. Once we have reviewed your order, you will also receive confirmation of your order by e-mail. This confirmation will contain our banking details and the amount payable.
Confirmation of orders received on working days will be sent out within 24 hours of receipt. Orders made over the weekend or on public holidays will be processed on the following working day.
As soon as your order has been passed on to the delivery company, you will receive an e-mail confirming the dispatch of your goods that includes a link to enable you to track your order. You can also remove this data from your billing history. Please bear in mind that the earliest we can dispatch goods is on the corresponding day of issue.
Log on to your customer account. Under “My Account” click on the “Billing History” option and you will find your invoices dating back a year. This data can be downloaded in PDF format.
As soon as your order reaches us, the amount payable will be debited from your credit card. Please note that in the case of subscriptions, credit cards will be debited up to six weeks in advance of the date of the coin’s issue.
The purchase of gold investment products such as Vienna Philharmonic coins, gold bars or gold coins is tax-free. In the case of silver coins, the value added tax to be paid varies between 10 and 20 per cent, depending on the quality, design and sales price.
As soon as we receive returned goods, customers are informed, either in writing, by e-mail or by fax.
If a parcel is obviously damaged, please open it in the presence of another person or in the post office itself. You should send a damage report along with photographs of the damaged item to the Austrian Mint within five working days. Damage report forms are available at any post office.
Should your goods fail to arrive or no data is shown on the tracking log, please contact us as soon as possible, by writing to us at email@example.com. We will deal with any further steps to be taken. Once the damage has been fully investigated, you will either be sent a replacement or your money will be paid back into your account.
If we have any vacant posts, they will be announced in the main Austrian daily newspapers or here on this website. The documentation required from candidates and the selection process itself are always described in detail.
All members of the Coin Club receive our customer magazine four times a year. If you are not a club member, you can order a subscription.