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Frequently Asked Questions

Welcome to our FAQ page! Here you can find popular topics that can help answer your questions about new products, our online services, payment options or questions about delivery and shipping.

    Coin Club Card

Coin Club

All questions about membership of our Coin Club can be found here.

    Delivery concept, © Africa Studio / shutterstock


Information on shipping and delivery can be found here.

    Online Payment


FAQs about payment of orders can be found here.

    Austrian Mint-Shop Vienna

Münze Österreich Shop

FAQs about the Münze Österreich Shop in Vienna can be found here.

    online legitimation

Online Legitimation

Customer questions about online verification of identity can be found here.

    Gold Savings Plan

Gold savings plan

Find out more about our Gold Savings Plan here.

    Gold Storage

Gold storage account

FAQs about our Gold Storage Account can be found here.


Gold Reserve

Find out more about our Gold Reserve investment option here.

    Investment Products

Investment Products

Questions about our investment products can be found here.

    Collector Coins

Coin Subscriptions

All questions about coin subscriptions can be found here.

    Online Shopping , © Olena Yakobchuk / shutterstock


You can find FAQs about our online shop here.

    Online Shopping Concept


Your questions about the ordering process are answered here.

    Return to vendor, © Makistock / shutterstock


FAQs on returns, withdrawal and damage claims can be found here.

    Euro coins, © rzoze19  / shutterstock

Counterfeit Coins

We answer your questions about counterfeit money here.


General Questions

We answer general FAQs here.