If you haven't received confirmation of your order within one hour of completing it, please proceed as follows:
On the basis of the directives governing money-laundering and counterterrorism, we are required to establish the identity of the buyer within six months and for a total value of € 15,000 or more. Legal basis: money-laundering legislation under §§ 165 and 278d of the Austrian Criminal Code (Strafgesetzbuch). Please send a copy of a piece of official photo identification (passport, driving licence, personal ID) to verkauf@muenzeoesterreich.at.
We can offer you the chance to purchase investment products in gold, silver and platinum around the clock, seven days a week.
This is possible because instead of buying at the Fixing price (gold, or silver and platinum fixing prices), which is set twice a day, we buy the respective precious metals at the constantly changing Spot price and offer them to you at this price in real time. The price offered online is fixed in the order overview and held for 15 minutes - this applies to 5 minutes in the order overview page (this follows the shopping cart in the checkout) and the remaining period in the online payment processing. During this period you can make a decision about our offer. If you do not want to make a decision yet, you will be offered a new spot price at a later time.
At the Münze Österreich AG shop at Heumarkt 1, you can also purchase the Vienna Philharmonic in gold, silver and platinum, as well as gold bars, at the spot price. You will be informed of the current price at the cash desk.
The prices of our collector products are not affected.
Spot price: The Gold Spot price, a ‘live’ gold market price, is an average price made up of the following factors:
The Spot price is calculated around the clock by supply and demand, based on trading in Tokyo, New York and London.
You actively enter the quantity in Basket/Checkout. It is not possible to change a quantity after the order has been placed. Due to the high level of demand, the maximum order quantity per registered customer may be limited for individual collector coins. Thank you for your understanding.
Once we've entered your order, you receive the advance payment invoice by e-mail or post within 24 hours (working days).
Orders received on weekends or public holidays are processed the next business day.
The advance payment invoice includes our account details and the amount of the invoice as well as the payment reference.
Once the amount shown on the advance payment invoice has been remitted and we've received it, you receive confirmation of its receipt by e-mail. Once we have consigned the products to the logistics partners, you receive an e-mail from us (with the tracking number for tracking the shipment).
Log in to your user account. You will find all of your orders under "User account/Order Overview". Here you will find your respective online invoices dating back four years for all deliveries of orders placed online under your customer number. You will find the respective order confirmation, invoice and shipping information for products purchased online and for subscription products that have been ordered for shipping.
You may also download your online invoices as a PDF.
In our webshop you will find new editions and products from recent years, euro-denominated coins at nominal value, artistic coins (medals), jewellery, bars and more for investing, collecting and giving. You will not find products from the schilling era or products from other manufacturers or countries. Coin dealers are responsible for these.
Please also use the search function on our website (link), which is located to the right of Münze Österreich logo. Make sure your query does not contain any special characters, and be aware of typos.
In our webshop you will find new editions and products from recent years, euro-denominated coins at nominal value, artistic coins (medals), jewellery, bars and more for investing, collecting and giving. You will not find products from the schilling era or products from other manufacturers or countries. Coin dealers are responsible for these.
Please also use the search function on our website (link), which is located to the right of Münze Österreich logo. Make sure your query does not contain any special characters, and be aware of typos.
You can order an engraved medal in our online shop or in the Münze Österreich Shop in Vienna (Am Heumarkt 1, 1030 Vienna).
Your order is processed immediately upon full payment and the medal (link) is shipped approximately three to five days upon receipt of payment.
For pick-up in the Münze Österreich Shop in Vienna (Am Heumarkt 1, 1030 Vienna), the medal can be collected and paid for after three working days.
