We only deliver our products from the webshop, on receipt of payment by
In our the Austrian Mint Shop in Vienna (Am Heumarkt 1, 1030 Vienna), you can pay for the products in/by
For online payment of storage fees in case of a gold deposit, we accept SEPA direct debit as well as credit card.
Our bank details are shown in the advance payment invoice you receive after ordering by e-mail. Once your payment has been posted, you receive confirmation of the payment by e-mail and we prepare for shipping or pick-up in our shop.
You can also pay for all non-investment-products in the webshop and in the shop at Heumarkt 1 by credit card. Only in the webshop we do accept payment by credit card also for investment products. So we accept VISA and MASTERCARD with a security code. When paying by credit card, your credit card account is immediately charged.
If you return any items, the corresponding amount of the products is credited to the credit card that was originally charged.
Your personal information including your account details is kept strictly private, of course. Your credit card information is encrypted using the SSL method. Our partners meet strict security standards to make your shopping experience secure and reliable. Münze Österreich does not store any credit card information.
Once we've received your order, the open amount is charged to your credit card.
Please note that with subscriptions your credit card is charged two to four weeks prior to the coin's initial date of issue.
With the SOFORT transfer payment method, you can make absolutely secure use of the online payment system with your usual online banking details using a PIN and TAN code!
Please note that the amount of the invoice is debited simply and securely by logging in to the online banking account. The product is only shipped to you or is ready for pick-up if the sum has reached our account from SOFORT. Please take into account that there may be delays of up to 24 hours, which are beyond the control of Münze Österreich AG.
You receive a receipt of payment by e-mail as soon as the payment has been posted. If you return any items ordered, the corresponding amount of the products is credited to your account.
With the EPS payment method, you can make absolutely secure use of the online payment system with your usual online banking details using a PIN and TAN code!
Please note that the amount of the invoice is debited simply and securely by logging in to the online banking account. If you return any items ordered, the corresponding amount of the products is credited to your account.
With the Giropay payment method, you can make absolutely secure use of the online payment system up to a maximum online order value of € 10,000 with your usual online banking details using a PIN and TAN code!
Please note that the amount of the invoice is debited simply and securely by logging in to the online banking account. If you return any items ordered, the corresponding amount of the products is credited to your account.
Our accounting department is unable allocate the payment to your order without a payment reference and is therefore unable to post it. Please send your customer number and a copy of your confirmation of payment via email.
The transfer probably overlapped when the payment reminder was sent. You will receive an e-mail from us with the confirmation of payment once we have posted the payment.
For security reasons Münze Österreich requires full payment for the products ordered prior to delivery. The pro-forma invoice provides information concerning
After payment in full the products are delivered. An invoice is enclosed that shows the final statement with all of the information, a "payable balance" of zero and is merely to inform you about the products paid for and received.
Once we've entered your order, you receive the pro-forma invoice by e-mail or post within 24 hours (on working days). Orders received on weekends or public holidays are processed the next business day.
We have your e-mail address from previous customer contact and have added it to your customer account. For this reason, you receive any information such as the pro-forma invoice by e-mail at this e-mail address.
Once we receive your order, you receive a pro-forma invoice from us by e-mail within 24 hours (working days) or by post (one to two working days). Orders received on weekends or public holidays are processed the next working day.
The pro-forma invoice includes our account details and the amount of the invoice as well as the payment reference. Once the amount shown on the pro-forma invoice has been remitted and we've received it, you receive confirmation of its receipt by e-mail. Once we have consigned the products to the logistics partners, you receive an e-mail from us (with the tracking number for tracking the shipment).
Please contact us via email including your customer number.
We will be pleased to handle the matter. Please note your bank details (IBAN) in the online customer account and contact us regarding this as soon as you have received the payment receipt confirmation of the bank transfer.
You will receive the confirmation of receipt of payment only when the money has arrived at Münze Österreich account. This can take - depending on the bank - two to three business days.
