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  1. Austrian Mint
  2. Customer Service
  3. FAQs
  4. Gold Storage

FAQ regarding the gold storage account

The set-up fee is a one-off fee when the gold storage agreement is concluded. This fee may be paid online by credit card, SOFORT transfer, EPS, Giropay and EPS. In the Münze Österreich shop at Am Heumarkt this can be done in cash, by bank card, debit card or credit card (Visa/Mastercard).

The offer is designed for EU customers or private customers with permanent residence within the EU.  Unfortunately, gold storage accounts cannot be opened by customers from EEA or non-EU countries. Thank you for your understanding.

The offer is designed exclusively for B2C customers. We ask for your understanding.

Münze Österreich decides which investment products can be deposited in a gold storage account. Unfortunately, silver investment coins cannot be considered. Thank you for your understanding.

Because all of the information concerning your gold storage account is displayed clearly and transparently in the "My Account" section of the Münze Österreich website. If you do not register online you will not be able to open a gold storage account, as there is no other possibility for accessing your account.

They are part of the overall GTCs and found in the footer of the website at muenzeoesterreich.at/eng/legal/terms-condition.

Once the agreement is concluded in the Münze Österreich shop, you receive it in the shop along with the General Terms and Conditions (a copy remains with Münze Österreich).

Once the agreement is concluded online, it is sent to you in a separate e-mail as a PDF along with the General Terms and Conditions.

Once the agreement is concluded, in your customer account you can also view the "Gold Storage Account" menu, from which additional activities can be carried out.

One to two weeks after the successful conclusion of your gold storage agreement, you receive a Münze Österreich "Gold Depot" customer card by post. This card states the number of your gold storage account and your customer number at Münze Österreich. This customer card serves as a "normal" customer card for you. The card itself has no special function, nor does it replace verification of your identity if you plan to carry out retrievals/deposits at the Münze Österreich shop at Am Heumarkt.

Due to the money laundering directives in effect and because the security of your deposits is a central concern for us, you must always establish yourself as a person prior to successfully opening a gold storage account. The gold storage account runs in your name, and without a notarised power of attorney no one else but you can carry out transactions in the gold storage account.

Yes, during opening hours. Please take your passport or a form of personal identification with you. A copy of your identity card will then be deposited at Münze Österreich.

You pay storage fees as of the day you make a deposit in your gold storage account. An "empty" gold storage account does not incur any ongoing costs. An empty gold storage account will be closed after 365 days automatically by Münze Österreich AG.

Gold Storage

Storage and Retrieval

For the security of your gold deposits we have decided to accept only notarised powers of attorney. Should you decide to have your products delivered, our custody/responsibility ends when your products are consigned to the shipping company. No products are consigned to the shipping company without a notarised power of attorney, which has to be sent in the original to verkauf@muenzeoesterreich.at.

Münze Österreich can recommend a transport company – Logex. Our core competence lies in coin production and storage in your gold storage account. A transport specialist can respond to your personal request as well as deliver within the EU, and is also insured accordingly if a higher value is involved.

As you commission the transport company, you also bear the agreed costs of the transport.

We reserve the right to name one delivery company at a time. You must also agree to the transfer of order-related information to the transport company in the course of retrieval. Unfortunately, we are unable to accept another delivery company.

Collective storage means that your products are stored together with other products from other customers. If you want to retrieve your products, you always receive the precise quantity of the products you have stored, but without the right to a certain year or varying denomination. This type of storage is called collective storage.

In your customer account under the menu item "Gold Storage Account" there is the submenu "Store". Click on this submenu and follow the instructions in checkout.

This means that before the purchase process at the cash desk, you as customer inform our sales staff that you wish to transfer the products you've purchased to your gold storage account, directly and without delay. At the cash desk, you pay for the investment products that are possible for such an account. Transfer to your account takes place subsequently.

In your customer account under the menu item "Gold Storage Account" there is the submenu "Retrieve". Clicking on this menu item brings you to checkout for retrievals. There you can determine the quantities you want to retrieve, how you want to retrieve them (personal pick-up, delivery by Logex or sale to coin dealer Schoeller Münzhandel) as well as whether you want to terminate your account in the event of a full retrieval.

Only Münze Österreich products that have not left the premises of the mint can be placed in gold storage. We do not check the authenticity of the precious metal products you have already purchased, thus we are unable to consider these goods for storage in your gold storage account.

Only some of our precious metal investment products are suitable for placement in gold storage. Currently these are gold Vienna Philharmonic coins in all denominations, gold bars in  all available denominations, single and quadruple ducats as well as platinum Vienna Philharmonic coins of 1 oz.

Only when you've paid for the products do they become your property and are you able to see them in the gold balance of your customer account. Please note that bank transfers take one to two days to actually be posted.

We reserve the right to name one coin dealer at a time. You must also agree to the transfer of order-related information to the dealer in the course of retrieval. Unfortunately, we are unable to accept another dealer.

Unfortunately, that's not possible. Selling the balance of your gold storage account is only possible via Schoeller Münzhandel.

The business of selling your products to Schoeller Münzhandel is done directly between you and the dealer. Münze Österreich is not involved in this process. If you accept the coin dealer's offer and send the original notarised power of attorney to Münze Österreich in advance, the quantity is physically transferred to the coin dealer. Only when the dealer has received the products will you be paid the purchase price agreed upon.

Because Münze Österreich cannot and is not permitted to buy them back.

Münze Österreich can recommend a coin dealer – the company Schoeller. Our core competence lies in coin production and storage in your gold storage account. A dealer can respond to your personal requests and make you a fair purchase offer.

After making an appointment via your online account, you can pick up your gold in person at the Münze Österreich shop (Am Heumarkt 1, 1030 Vienna) during the opening hours. You are only able to carry out a retrieval if you are the personal holder of the gold storage account and are able to identify yourself accordingly. With notarised power of attorney, collection may also be carried out by a third person.

Storage fees and termination

No, there are no formal requirements to consider. Once you have activated the termination of your account, it is carried out as soon as possible after final quarterly statement has been considered.

Invoicing is done quarterly in arrears. The invoices can be viewed in the customer account under User Account/Fee statement – as can the detailed billing of the daily rates.

That can't happen. The storage fees are charged automatically to your credit card or via your mandate for SEPA direct debit, always around the fifth working day of the new quarter for the previous quarter.

From the day of the first deposit. The calculation of storage fees are detailed in the gold storage agreement and are currently as follows - including 20% value added tax:

  • to EUR 50,000 a storage fee of 0.48% per annum,
  • from EUR 50,000,01 to EUR 250,000 a storage fee of 0.42% per annum,
  • from EUR 250,000.01 to EUR 1,000,000 a storage fee of 0.36% per annum and
  • from EUR 1,000,000.01 a storage fee of EUR 0.3% per annum.

In the quarter in which you retrieved all of your products, there was still a balance within the quarter in your gold storage account. That means you will now receive the final invoice for the quarter.

If you have retrieved all of your products, but do not want to terminate your account (you will be asked this during the online retrieval process), your "empty" gold storage account will remain active.

This submenu allows you to terminate "empty" gold storage accounts.

For an empty gold storage account there are no fees to pay.

Because there are still partial quantities in your gold storage account. It is only possible to terminate your account when all of the quantities have been retrieved from storage.

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