International Delivery
Please note, that sending insured international parcel shipments is possible only to addresses in countries in the current list of supplier countries.
Delivery time
Domestic parcels are usually delivered within 2-3 business days. International delivery time depends on the delivery address. From physical handover to the shipping service provider, the specified package delivery time (see country list) is to be expected.
Once your shipment is consigned to the shipping company, you receive an e-mail containing a link with the tracking number to track your shipment. This information is also shown in the "Order Overview" in your user account.
Shipping insurance
All shipments are insured against loss, theft or damage for their stated value. The value of the shipment can be up to €20,000 for domestic deliveries and up to €15,000 for international deliveries.
Important note: If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!
Shipping within Austria
Type of parcel dispatch by Österreichische Post AG:
- Parcels of a value up to € 510 are sent as domestic parcels
- Parcels from € 510 to € 1,500 as Post Express
- Parcels from € 1,500 to a maximum of € 10,000 as sealed insured parcels (Wertpaket)
- Parcels from € 10,000 to € 20,000 as Wertpaket Premium
Post office of your choice
For all domestic deliveries you can optionally select a preferred postal branch for collection in the checkout. For security reasons, a consignment with an online value of more than €3,000 will not be delivered to your home. It can be picked up at your nearest post office or a preferred postal branch of your choice. You can define your preferred post office independently during the online ordering process. You can find out more about this in the FAQs/Delivery.
