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Delivery and Shipping costs

We offer you:

  • Fast and convenient delivery
  • 100% insurance¹
  • Online tracking and tracing
  • Neutral packaging
  • Österreichische Post AG for domestic deliveries
  • Logistic partners UPS for international deliveries

 

The current list of supplier countries can be found here.

 

¹ If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

parcel shipments

Shipping costs Austria

Order value in Euro

Austria

Up to € 100

€ 9,00 excl. VAT

From € 100 € to € 510

€ 15,00 excl. VAT

From € 510 to a maximum of € 20,000

€ 20,00 excl. VAT

The prices above are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at that time if necessary.

All Münze Österreich AG deliveries in Austria are insured by Österreichische Post AG.

 

Type of parcel dispatch by Österreichische Post AG:

  • Parcels of a value up to € 510 are sent as domestic parcels
  • Parcels from € 510 to € 1,500 as Post Express
  • Parcels from € 1,500 to a maximum of € 10,000 as sealed insured parcels (Wertpaket)
  • Parcels from € 10,000 to € 20,000 as Wertpaket Premium

Delivery to home address or to the post office of your choice

  • A consignment with an online value of less than €3,000 will be delivered to your home. Optionally, you can also select a post office for collection in the checkout.
  • A consignment with an online value between €3,000 and €10,000 will not be delivered to your home. You will receive a request from the post office to your address from where you can pick up your package (“yellow slip”). Optionally, you can also select a post office for collection in the checkout.
  • For security reasons, a consignment with an online value of more than €10,000 can be picked up at your nearest post office. You can define your nearest post office independently during the online ordering process. This gives you the choice of receiving your parcel at your place of residence or picking it up from a post office, e.g. near your place of work.
  • When selecting a post office of your choice online, you must provide both a telephone number and an e-mail address so that the Post can contact you.
  • All further information about post office of your choice can be found under FAQs/Delivery.

Persons authorized to collect:

  • Shipments with a value of up to 1,500 euro may also be delivered to/accepted by substitute recipients (e.g. relatives, flatmates, etc.). Provided there is no doubt as to their eligibility.
  • If the value of the goods exceeds 1,500 euro, the parcel can only be picked up by the named recipient (after verification of identity by means of identification) or an authorized person.

Shipment tracking:

  • With online orders, you can see the status of your package at any time thanks to tracking and tracing.
  • In future, for security reasons, you will only receive a link for tracking parcels of higher values (Wertpaket Premium) 24 hours after the parcel has been collected from Münze Österreich AG.

Increase of order limit from 15,000 to 20,000:

  • It is possible for customers in Austria to place an online order up to a maximum of €15,000 without a proof of identity.
  • In addition it is now possible for customers in Austria to place an online order up to a maximum of €20,000. The prerequisite for this online order between €15,000 and €20.000 is a one-off verification of identity, which can be carried out online free of charge. You can find out more about this in the FAQs under “proof of identity”.

Insurance:

  • All shipments are only insured against loss, theft or damage for their stated value. The value of the shipment can be up to €20,000. Investment coins and gold bars can therefore also be sent to your home by post quickly, conveniently and without risk. 

If you have signed a deposit contract with your postal company/delivery service or have selected the UPS MyChoice option at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of Münze Österreich AG in case of loss is excluded!

 

All further questions about the ordering process, the delivery costs, etc. can be found under FAQs/Delivery.

 

Shipping costs Germany

Order value in Euro

Germany

Up to € 85

€ 9.90 excl. VAT

From € 85 to € 500

€ 19.00 excl. VAT

From € 500 to a maximum of € 15,000

€ 25.00 excl. VAT

The above values are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at this time, if necessary.

All parcel shipments are sent exclusively as insured parcels to destinations in the country list.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

 

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

Shipping costs European countries

Order value in Euro

Country list*

Up to € 500

€ 19.00 excl. VAT

From € 500 -  € 1,000

€ 25.00 excl. VAT

From € 1,000 to a maximum of  € 15,000

€ 25.00 excl. VAT

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

 

All parcel shipments are sent exclusively as insured parcels to destinations in the country list.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

 

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

International

Order value in Euro

country list

Up to €  500 

€ 40.00 excl. VAT

From € 500 € to € 1,000 

€ 45.00 excl. VAT.

From € 1,000  to € 3,000 

€ 50.00 excl. VAT.

From € 3,000 to € 6,000 

€ 60.00 excl. VAT.

From €  6,000  to € 10,000 

€ 70.00 excl. VAT.

From € 10,000 to a maximum of € 15,000 

€ 80.00 excl. VAT.

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

 

All parcel shipments are sent exclusively as insured parcels to destinations in the country list.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

 

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

Shipping costs Austria

Order value in Euro

Austria

Up to € 100

€ 9,00 excl. VAT

From € 100 € to € 510

€ 15,00 excl. VAT

From € 510 to a maximum of € 20,000

€ 20,00 excl. VAT

The prices above are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at that time if necessary.

All Münze Österreich AG deliveries in Austria are insured by Österreichische Post AG.

 

Type of parcel dispatch by Österreichische Post AG:

  • Parcels of a value up to € 510 are sent as domestic parcels
  • Parcels from € 510 to € 1,500 as Post Express
  • Parcels from € 1,500 to a maximum of € 10,000 as sealed insured parcels (Wertpaket)
  • Parcels from € 10,000 to € 20,000 as Wertpaket Premium

Delivery to home address or to the post office of your choice

  • A consignment with an online value of less than €3,000 will be delivered to your home. Optionally, you can also select a post office for collection in the checkout.
  • A consignment with an online value between €3,000 and €10,000 will not be delivered to your home. You will receive a request from the post office to your address from where you can pick up your package (“yellow slip”). Optionally, you can also select a post office for collection in the checkout.
  • For security reasons, a consignment with an online value of more than €10,000 can be picked up at your nearest post office. You can define your nearest post office independently during the online ordering process. This gives you the choice of receiving your parcel at your place of residence or picking it up from a post office, e.g. near your place of work.
  • When selecting a post office of your choice online, you must provide both a telephone number and an e-mail address so that the Post can contact you.
  • All further information about post office of your choice can be found under FAQs/Delivery.

Persons authorized to collect:

  • Shipments with a value of up to 1,500 euro may also be delivered to/accepted by substitute recipients (e.g. relatives, flatmates, etc.). Provided there is no doubt as to their eligibility.
  • If the value of the goods exceeds 1,500 euro, the parcel can only be picked up by the named recipient (after verification of identity by means of identification) or an authorized person.

Shipment tracking:

  • With online orders, you can see the status of your package at any time thanks to tracking and tracing.
  • In future, for security reasons, you will only receive a link for tracking parcels of higher values (Wertpaket Premium) 24 hours after the parcel has been collected from Münze Österreich AG.

Increase of order limit from 15,000 to 20,000:

  • It is possible for customers in Austria to place an online order up to a maximum of €15,000 without a proof of identity.
  • In addition it is now possible for customers in Austria to place an online order up to a maximum of €20,000. The prerequisite for this online order between €15,000 and €20.000 is a one-off verification of identity, which can be carried out online free of charge. You can find out more about this in the FAQs under “proof of identity”.

Insurance:

  • All shipments are only insured against loss, theft or damage for their stated value. The value of the shipment can be up to €20,000. Investment coins and gold bars can therefore also be sent to your home by post quickly, conveniently and without risk. 

If you have signed a deposit contract with your postal company/delivery service or have selected the UPS MyChoice option at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of Münze Österreich AG in case of loss is excluded!

 

All further questions about the ordering process, the delivery costs, etc. can be found under FAQs/Delivery.

 

Shipping costs Germany

Order value in Euro

Germany

Up to € 85

€ 9.90 excl. VAT

From € 85 to € 500

€ 19.00 excl. VAT

From € 500 to a maximum of € 15,000

€ 25.00 excl. VAT

The above values are for orientation only. The exact cost will be shown before you complete your order. You are welcome to change your order at this time, if necessary.

All parcel shipments are sent exclusively as insured parcels to destinations in the country list.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

 

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

Shipping costs European countries

Order value in Euro

Country list*

Up to € 500

€ 19.00 excl. VAT

From € 500 -  € 1,000

€ 25.00 excl. VAT

From € 1,000 to a maximum of  € 15,000

€ 25.00 excl. VAT

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

 

All parcel shipments are sent exclusively as insured parcels to destinations in the country list.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

 

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

International

Order value in Euro

country list

Up to €  500 

€ 40.00 excl. VAT

From € 500 € to € 1,000 

€ 45.00 excl. VAT.

From € 1,000  to € 3,000 

€ 50.00 excl. VAT.

From € 3,000 to € 6,000 

€ 60.00 excl. VAT.

From €  6,000  to € 10,000 

€ 70.00 excl. VAT.

From € 10,000 to a maximum of € 15,000 

€ 80.00 excl. VAT.

The above values are for orientation only. The exact costs will be shown before you complete your order. You are welcome to change your order at that time, if necessary.

 

All parcel shipments are sent exclusively as insured parcels to destinations in the country list.

From physical handover to the shipping service provider, the specified package delivery time - see country list - is to be expected.

Due to Covid-19 distancing measures, the handover of a consignment does not currently require receipt of a delivery to be signed for, as a safety distance of 1-2 metres from the recipient must be maintained. Even registered letters and insured packages are currently not being delivered from hand to hand. Deliveries for which a signature is required are, once the doorbell has been rung and a verbal communication given by the deliverer, placed in the letter box or may be left on your doorstep without warning, even in the case of an insured package or registered delivery. The customer does not have to sign and the deliverer effectively does so in the customer’s name.

If you have concluded a deposit contract with your postal company / delivery service or have selected an option with "UPS MyChoice" at UPS, each delivery is considered delivered when the package has been deposited at the agreed deposit location. In this case, any liability of the Austrian Mint in case of loss is excluded!

The route and status of registered items can be tracked online at any time using a unique consignment number unless you have a drop-off contract.

 

All further questions about the ordering process, the delivery costs, etc. can be found under Service/FAQs/Delivery.

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